1.1. You must be at least 18 to purchase from our website.

1.2. We may decline an order or booking (for example, if something is out of stock, a service is unavailable, a payment is not authorised, or a genuine pricing error has occurred). If we do, we will let you know and refund any sums you have paid.

2.1 Bookings can be made through our booking platform (e.g. Zenoti), via the website, by phone, or by email. Please ensure your details are accurate so we can confirm your booking and contact you if needed.

2.2 A contract is formed when we confirm your booking. Payment timing depends on the channel you use (this will be shown during booking and/or in your confirmation email).

2.3 Our Bodywork Terms and Conditions apply to all massage/bodywork bookings in addition to these website terms.

2.4 If you book a service for a specific date or time, your statutory 14-day 'cooling off' right for distance sales may not apply. This does not affect your other statutory rights.

Placing an order

3.1. When you place an order you will receive an order confirmation. A legally binding contract is formed when we accept your order.

3.2. If we cannot accept your order (for example, due to stock issues, a pricing error, or payment authorisation). We reserve the right to reject any offer to purchase by you at any time.

Gift cards and digital gift cards

3.3. Physical Bodied gift cards are sold as 45, 60, 75 or 90-minute appointments. They cannot be split into multiple appointments. The recipient can pay the difference to upgrade to a longer appointment. Physical gift cards have a 12-month expiry date.

3.4. Digital gift cards are sold via our booking platform and may be used across multiple appointments until the balance is used up. Digital gift cards also have a 12-month validity period.

3.5. To redeem all Bodied gift cards, please email us with the gift card reference code/number.

3.6. Dynamic pricing and promotions (including discounted slots) may not always be compatible with gift cards or voucher credits. We do not guarantee that gift cards can be used in combination with every rate type. Where a gift cards cannot be applied, you can choose an eligible slot or pay any difference where the platform permits.

3.7. Product images are illustrative. Colours may vary slightly depending on your device and packaging may change from time to time.

Delivery

3.8. Delivery is available within mainland UK and Northern Ireland. We do not currently deliver outside the UK.

3.9. Delivery times are estimates. Working days exclude Saturdays, Sundays and UK bank holidays.

3.10. If delivery is delayed by events outside our control and the delay is likely to be more than 14 days, you may contact us to cancel and receive a refund for items you have paid for but not received.

4.1. If you buy products online, you usually have a legal right to change your mind within 14 days of receiving the goods. To do this, you must tell us within 14 days and return the goods within a further 14 days.

4.2. Returns for change of mind are at your own cost. Please keep proof of postage. We may reduce your refund if the goods have been handled beyond what is necessary to check them.

4.3. We will process refunds within 14 days of receiving the returned goods (or evidence of return). Refunds are made to the original payment method.

4.4. You cannot change your mind about: (a) services once completed; (b) sealed goods for health protection or hygiene purposes once unsealed; or (c) personalised or made-to-order items.

4.5. In-studio purchases (including vouchers or promotional codes sold in-studio) are non-refundable for change of mind. This does not affect your statutory rights if goods are faulty or misdescribed.

4.6. If a product is faulty, damaged, or not as described, you have legal rights. Please contact us as soon as possible with your order details and photos where relevant, and we will put things right.

5.1. We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation.

5.2. We are responsible for foreseeable loss, damage or delay caused by us. We are not responsible for loss, damage or delays that are not foreseeable or beyond our immediate control.

5.3. Our total liability to you, in connection with an order or booking, is limited to the amount you paid for that order or booking, except where clause 5.1 applies.

5.4. We supply our site, goods and services for personal use only. We are not liable for business losses (such as loss of profit, revenue, goodwill or business opportunity).

6.1. We may update, change, suspend or withdraw the site at any time. We do not guarantee the site will always be available or uninterrupted.

6.2. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Intellectual property rights means, without limitation, our trademarks, trade names and domain names (including our logo), copyright and associated rights (including in relation to our website content and design), rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, and any other intellectual property rights, in each case whether registered or unregistered, which may now or in the future subsist in any part of the world.

6.3. You must not misuse our site (including introducing viruses or attempting unauthorised access). We may report misuse to relevant authorities.

6.4. Links to third-party sites are provided for convenience. We do not control or endorse their content.

6.5. You may link to our home page in a fair and legal way that does not damage our reputation or suggest endorsement. We may withdraw linking permission at any time.

6.6. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

6.7. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.8. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

6.9.You must not reproduce or use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

6.10. If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7.1. Nobody else has any rights under this contract (Contracts (Rights of Third Parties) Act 1999).

7.2. If a court finds part of these terms unlawful or unenforceable, the rest will continue in force.

7.3. If we delay enforcing these terms, we can still enforce them later.

7.4. These terms of use, their subject matter and their formation, are governed by English law and wherever you live you can bring a claim against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.