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These terms were most recently updated on 01 February 2024.

What's in these terms?

These terms tell you the rules for using our website (our site), the terms and conditions applicable to the purchase of our goods and services, your legal rights and responsibilities, and our legal responsibilities.

By using our site, you confirm that you accept the terms of use set out in paragraph 7 and that you agree to comply with them.  If you do not agree to these terms, please do not use our site.

By buying our products, or booking services with us, you agree to these terms and conditions, and you agree to comply with them.

You can find everything you need to know about us, Bodied, and our services and products on our website before you order or make a booking. We also confirm the key information to you in writing after you order or make a booking with us.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Who we are and how to contact us is a site operated by Bodied Limited (we, us, our). We are registered in England and Wales under company number 13996797 and have our registered office at Isis House, Smith Road, Wednesbury, England, WS10 0PB. Our main trading address is Unit 19 - 20, Gossamer Gardens, E2 9FN.

To contact us, please email or telephone our customer service line on 020 3606 0516.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

·       Our Bodywork and Massage Terms and Conditions.

·       Our Privacy Policy.  In order to provide goods and/or services to you, we may collect personal data from you. We will only use your personal information as set out in our privacy policy. Before making a booking or purchase, please read our privacy policy.

·       Our Cookie Policy, which sets out information about the cookies on our site.

  • 1.1.         When you are buying from us you are agreeing that sometimes we reject orders for example, because a product is unexpectedly out of stock, or services are unavailable at the required time, because you are located outside the UK or our delivery areas, as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

    1.2.         You confirm that you are at least 18 years of age in order to order products and services from our website.

  • 2.1.         By making a booking through our Fresha platform, over the phone or by email, you warrant that you agree to provide complete, correct and true information including billing and payment information.

    2.2.         After booking an appointment, you will receive an email acknowledging that we have received your booking, at this point a contract will form. If you book via our website you will be charged in full once you have booked an appointment, if you book via Fresha, you will be charged after your appointment.

    2.3.         Our Terms and Conditions for Bodywork and Massage will apply (in addition to these terms) to any bookings made for our bodywork and massage services.

  • Placing an order

    3.1.         After placing an order, you will receive an email confirming you order, at this point a contract will form. You will be charged in full once we have accepted your order. Please remember that when we accept your submitted order for products on this website, there will be a legally binding contract.

    3.2.         We may not accept your order if an item you have ordered is out of stock if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

    Bodied Gift Cards

    3.3.         Our physical Bodied Gift Cards are currently valued at times of 45, 60, 75 or 90-minutes appointments, they cannot be split into multiple appointments, but can used with an additional payment by the recipient to increase their appointment length, should they so wish to. All gift cards are available for purchase directly through the Bodied website. Gift cards have a 6-month expiry date. Use of gift cards up to 3-months past their expiry is at Bodied’s discretion and will always incur an administration fee of no less than £15.00.

    3.4.         Should you wish to redeem a gift card, please contact us via email quoting your gift card reference number.


    3.5.         Our new Bodied eVouchers vary in value from £50 - £150, are only available for purchase through our Fresha platform and can be used against multiple appointments depending on value of the eVoucher itself. All eVouchers also have a 6-month redemption period and use of eVouchers after their expiry date is strictly not permitted.

    Products can vary slightly from their pictures

    3.6.         A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.


    3.7.         You should inspect the product upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you return the goods in accordance with our Returns policy set out below. If you fail to take such action, we are not obligated to accept any rejection by you of the product at a later date. Your statutory rights are not affected.



    3.8.         All items are subject to availability. Stated prices on our website remain in effect for as long as the product is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.


    3.9.         Bodied offer standard first class Royal Mail UK delivery on vouchers and first class signed-for on small parcels. Deliveries can only be made within the mainland UK or Northern Ireland as all our parcels require a signature upon delivery and cannot be delivered to PO Box addresses. Whilst unfortunately we do not currently deliver outside the UK, we plan to extend our services to include this option in the future, so keep checking in with us.

    3.10.       Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. Any delivery timescales are indicative only.

    3.11.       If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be more than 14 days you can contact us via email or telephone our studio phoneline on 020 3606 0516 to end the contract and receive a refund for any products you have paid for in advance, but not received.

  • 4.1         For most of our products bought online you have a legal right to change your mind about our purchase and receive a refund of what you paid for it.  You must let us know no later than 14 days after the day we deliver your product.  Please contact us via email or post using the below format:


    To Bodied Limited

    Unit 20, Gossamer Gardens, E2 9FN


    I hereby give notice that I wish to cancel my contract of sale in relation to the goods detailed below.

    Order number:

    Ordered on:

    Items to be refunded:

    Your name:

    Your address:


    4.2.         You may also contact us in the same way to request an exchange of a product. If we are unable to exchange the product, we will refund it (subject to the remainder of these terms and conditions).

    4.3.         If you are entitled to return a product under this clause, you must return the product within 14 days of telling us that you have changed your mind. Returns are at your own cost. Please obtain proof of posting when returning goods for refund or exchange.  Please allow a minimum of 5 working days from when we receive the goods, for your refund, replacement, or exchange to be processed from our receipt.

    4.4.         You can’t change your mind about: order for services, once these have been completed;

    4.4.2.products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or

    4.4.3.goods that are made to your specifications or are clearly personalised.

    4.5.         Products bought in-studio, including vouchers and promotional codes, are non-refundable or exchangeable for any currency or cash. 

    4.6.         Where a voucher or credit has been issued free of charge, i.e., no purchase was required, Bodied reserves the right to void the voucher or credit in part or in full at any point, for any reason and without notice. Vouchers or credit that have been issued free of charge are not returnable or exchangeable.

    4.7.         If any product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference.

    4.8.         We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website

    4.9.         Your statutory rights are not affected.

  • Our responsibility for loss or damage suffered by you

    5.1.            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

    5.2.            Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of income or revenue, profit, loss of business, business interruption, loss of data, loss of goodwill or loss of business opportunity.


    We don't compensate you for all losses caused by us or our products or services

    5.3.            Subject to clause 5.4, we're responsible for losses you suffer caused by us breaking this contract unless the loss is:

    5.3.1.     Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

    5.3.2.     Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 3.8 above, we’re not responsible for delays outside our control.

    5.3.3.     Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

    5.3.4.     A business loss. The use of our website, including the purchase of goods and services, is intended for individual consumers only. We are not responsible for any losses relating to your use of our products or services for the purposes of your trade, business, craft or professional.

    Our responsibility for loss or damage suffered by you is limited

    5.4.            Subject to clause 5.1, our total liability to you, whether in contract or tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with these terms and conditions shall be limited to the amount paid by you to us for your order or appointment in respect of which the liability arises.

  • Changes to our site

    6.1.         We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

    We may suspend or withdraw our site

    6.2.         Our site is made available free of charge.

    6.3.         We do not guarantee that our site, or any content on it will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

    6.4.         You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

    How you may use content on our site

    6.5.         We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Intellectual property rights means, without limitation, our trademarks, trade names and domain names (including our logo), copyright and associated rights (including in relation to our website content and design), rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, and any other intellectual property rights, in each case whether registered or unregistered, which may now or in the future subsist in any part of the world.

    6.6.         You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

    6.7.         You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

    6.8.         Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

    6.9.         You must not reproduce or use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

    6.10.       If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


    6.11.       You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your misuse of our site and otherwise from your violation of our terms.

    Do not rely on information on this site

    6.12.         The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

    6.13.         Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.

    We are not responsible for websites we link to

    6.14.         Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

    6.15.         We have no control over the contents of those sites or resources.

    Rules about linking to our site

    6.16.         You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

    6.17.         You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

    6.18.         You must not establish a link to our site in any website that is not owned by you.

    6.19.         Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

    6.20.         We reserve the right to withdraw linking permission without notice.

    6.21.         If you wish to link to or make any use of content on our site other than that set out above, please contact us by email

    We are not responsible for viruses and you must not introduce them

    6.22.         We do not guarantee that our site will be secure or free from bugs or viruses.

    6.23.         You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  • 7.1.            Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

    7.2.            If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

    7.3.            Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

    7.4.            These terms of use, their subject matter and their formation, are governed by English law and wherever you live you can bring a claim against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

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