1. All appointments whether made by phone, email or online are currently processed through our third-party booking platform. If you make an appointment through this platform, you will be required to provide payment details at the time of booking. If you make an appointment over the phone, email, online, or in person, you may receive an email asking you to confirm your appointment by entering your payment details. You must provide this confirmation before the end of the day on which you made the booking, or we may cancel your appointment.

   For fee paying clients we take a 50% deposit at booking. Where a cancellation fee applies, we will retain the deposit and, if needed, charge the balance up to the relevant fee.

2. You must complete our health consultation forms in advance of your appointment. Failure or refusal to complete the form may result in your appointment being cancelled, and you may be charged in accordance with our cancellation policy. For continuity of care, all clients must complete the form for each appointment, irrespective of your frequency at Bodied.

3. For convenience, deposits and payments are taken via our booking platform, however we also accept all major credit/debit cards in the studio. At present we do not accept cash payments in our studios.

1. Bodied gift cards and Bodied digital gift vouchers are valid for 12 months from the date of purchase and expire automatically after that date. 

2. Appointments (or purchases) paid for using gift cards must be booked and completed before the expiry date. Any unused balance after expiry will be lost.

3. Physical gift cards must be redeemed in full in one transaction and cannot be partially redeemed.

4. Digital gift vouchers can be redeemed in part and used across multiple transactions until the balance reaches £0 or the voucher expires.

5. Gift cards may be transferred to another person with Bodied’s consent. A transfer may be requested by either the purchaser or the recipient. Bodied may ask for reasonable evidence to verify ownership and protect against fraud.

Memberships

1. Bodied memberships are monthly subscriptions (a Membership) paid by recurring payment (for example, direct debit). In return, you receive a monthly allocation of membership credit to use towards eligible massage services.

2. Credit can be used on Bodied massages ranging from 60 to 90 minutes in length. Credit cannot be used on services outside this range unless Bodied states otherwise.

3. Credit is added to your account each month on your billing date. Unused Credit can be carried forward and accrued for up to 24 months from the date it is issued. Any Credit older than 24 months will expire automatically.

4. You may add one additional Bodied client (an Additional Member) to your Membership so they can use your Credit. The Membership holder remains responsible for the Membership payments and for any bookings made using the Credit.

5. You earn reward points on your monthly Membership payment in line with the Bodied rewards programme terms.

6. Rewards points cannot be used to pay for Membership fees.

7. Memberships may be frozen once every 6 months for a period of up to 30 days (a Freeze). During a Freeze:

   • your monthly payment will be paused; and

   • no new Credit will be issued until the Freeze ends.

8. Bodied may require reasonable notice to apply a Freeze.

9. You may cancel your Membership at any time. To avoid being charged for the next billing cycle, you must cancel at least 7 days before your next billing date. If you cancel within 7 days of your billing date, your next payment may still be taken and your Membership will end at the end of that billing cycle. If you cancel, any credit already issued remains available until it expires after 28 days.

10. If you cancel your Membership, any Bodied reward points you have earned through your Membership payments will remain in your account and can be used in line with the Bodied rewards programme terms (including any expiry rules). Cancelling a Membership does not remove points already earned.

    Packages

11. Bodied packages are available for our 60, 75 and 90 minute massage services (each a Package).

12. A Package can only be redeemed against the massage duration stated on that Package (60, 75, or 90 minutes). The Package cannot be redeemed against other service lengths unless Bodied explicitly offers an upgrade option at the time of booking.

13. Package prices are inclusive of VAT.

14. Packages are valid for the period stated at the time of purchase (the Validity Period). Packages expire automatically at the end of the Validity Period.

15. Packages cannot be extended and cannot be frozen.

16. Any appointments remaining in a Package at the point of expiry are lost and cannot be redeemed after expiry.

17. Packages are not redeemable for cash and cannot be exchanged for account credit or vouchers.

18. You may transfer unused appointments in a Package to another Bodied client account holder (a Transfer). Transfers must be requested/confirmed in the way Bodied specifies at the time (for example, via your account or by contacting us).

19. Where an appointment is transferred to another account holder, no reward points will be earned by either party in connection with that transferred appointment (whether on transfer or on redemption).

1. From time to time, appointment prices may vary by day, time, demand, therapist availability, promotions or other operational factors (‘dynamic pricing’).

2.  We may introduce, amend, restrict or withdraw dynamic pricing at any time and do not guarantee that dynamically priced appointments will be available at all.

3. We do not guarantee that a gift card or voucher can be used in combination with dynamic pricing or any promotion.

   • Where a gift card or voucher cannot be applied to a selected appointment price or rate type, you may:

   • select an alternative appointment that is eligible for voucher redemption, or

   • pay any difference between the voucher value and the appointment price (where the booking platform permits).

1. You are advised to arrive no more than 5 minutes prior to your appointment at Bodied

2. All late arrivals will result in your appointment being reduced by a commensurate amount of time. We reserve the right not to extend appointments due to late arrivals, and all late arrivals will still be charged for 100% of the appointment fee.

3. You will be considered a ‘no-show’ if you fail to arrive after 30 minutes of an appointment ranging 60 – 90 minutes and after 15 minutes of an appointment ranging from 30 – 45 minutes.

4. If you fail to attend your appointment, or are classified as a ‘no-show’, you will still be charged for 100% of the cost of the appointment.

1. When you book, we take a 50% deposit to secure your appointment.

   • If you cancel or reschedule more than 24 hours before your appointment start time, your deposit will be moved to the new appointment (or refunded on request).

   • If you cancel or reschedule within 24 hours of your appointment start time, your deposit will be retained.

   • If you cancel or reschedule within 2 hours of your appointment start time, or you do not attend (no-show), you will be charged 100% of the appointment price (meaning we will retain your deposit and charge the remaining balance). Any charges will be taken from your card on file.

2. For bookings made within 24 hours of the start time: If you independently book an appointment with a start time within 24 hours, you can cancel and receive a full refund within 30 minutes of making the booking. This can only be done by contacting Bodied directly via email, or via the contact us page.

3. Although rare, in some circumstances we need to cancel your booking. If we do need to cancel your booking, we will give you as much notice as reasonably possible, and unless we have cancelled your appointment under clauses 1.2, 8.3,  9.4, 10.1, 13.1, or 13.2, you will be entitled to reschedule your booking or receive a refund.

4. Transfers: To avoid losing your booking you can transfer your booking to someone else. You must notify us via email or via the contact page to confirm the details of the person you wish to use this option.

1. We advise all clients wishing to utilise health cash plans or insurance policies to independently check their policies prior to requesting a booking at Bodied. Should your policy accept massage therapy, please complete our healthcare booking form via the website to book your appointment. This is to ensure we have all the necessary details required to provide you with invoice/receipt to allow you to raise a claim.

2. Unfortunately, bookings that do not follow this protocol will not be retrospectively processed and we will be unable to provide you with a detailed invoice, confirmation letters or emails

3. Please note you cannot redeem Bodied rewards and discounts with insurance and health plan claims. These are reserved for clients who bear the full financial cost of treatments independently.

4. You must pay Bodied for your appointment as normal and claim back your appointment cost through your policy provider.

5. Bodied makes no warranty that your claim will be approved, nor will any refund be due should your claim fail to be approved by your provider. It is important to independently verify prior to booking what they will and will not accept.

1. If you have a health condition, we advise that you check with your primary health provider or GP to ensure that massage therapy is a safe option for you prior to booking your appointment with Bodied.

2. Upon booking your appointment, you are required to complete our health consultation form as soon as you receive it. This will ensure that any reasonable adjustments can be made, and allows us to determine whether the appointment can safely and comfortably take place.

3. If you fail to complete our health consultation form prior to arrival, we may cancel your appointment, although we have no obligation to do so, and you may be charged in accordance with our cancellation policy. If you fail to complete the form prior to arrival, and it is then found that you have a condition that prevents you from receiving massage therapy safely or comfortably, you may be charged in line with the cancellation/no-show policy.

4. Bodied will act reasonably in deciding whether treatment can be carried out safely and comfortably.

1. At Bodied our pre and postnatal massages (The First House) can be offered to those who are in their second and third trimester (12 weeks + pregnant) or up to three months postnatal.

2. We advise that you check with your primary health provider or GP to ensure that massage therapy is a safe option for you prior to booking your pre or postnatal appointment with Bodied.

3. We have a dedicated health consultation form for those who are pregnant/postnatal, and you must honestly disclose all details relating to your pregnancy and health when asked. This appointment is carried out by a Therapist who is qualified, trained and insured to deliver this pregnancy massage therapy. You should book no other type of massage at Bodied if you are currently pregnant.

4. All customers who are currently within their first trimester are not eligible to receive massage therapy at Bodied. Prior to your appointment, if you are found to be less than 12 weeks pregnant, we will either cancel or reschedule your appointment to an appropriate time, and you may be charged in accordance with our cancellation policy.

5. You must provide accurate and complete health information (including pregnancy) when requested and update us if anything changes before your appointment. If you fail to disclose relevant health information, Bodied will not be responsible for any loss or harm arising directly from that non-disclosure, except to the extent caused by Bodied’s negligence or breach of contract.

1. At Bodied we require all clients who are under the age of 16 years old to be accompanied to their appointment by a parent or legal guardian. Written consent a minimum of 48 hours in advance from a parent or legal guardian is required for minors who will be attending their appointments unaccompanied. Failure to comply with this policy will result in appointment being terminated, and you may be charged in line with our cancellation policy.

2. Bodied may decline an appointment with a minor where we reasonably believe it is not appropriate or safe to proceed. In that case, we will give as much notice as reasonably possible and you will be entitled to reschedule or receive a refund.

3. The Therapist also has the right to decline appointments with minors in advance should the Therapist feel uncomfortable to administer therapy. In this scenario, Bodied will make all reasonable endeavours to reschedule with another qualified Therapist.

4. All therapists are competent and perform their duties with integrity.

1. All therapists at Bodied are qualified and insured to carry out the range of massage therapies they each individually offer. Should you wish to book an appointment with a specific therapist, this can be achieved selecting said therapist and viewing their availability via our booking platform. If your preferred therapist should then be unable to fulfil your appointment, we will make all reasonable endeavours to reallocate you with an alternative therapist.

2. All therapists are competent and perform their duties with integrity.

1. The Bodied rewards programme (the Programme) is open to individuals aged 16 years or older.

2. To join the Programme, you must create (or already have) a Bodied client account. One account per person. Accounts are personal and non-transferable.

3. Members earn reward points on eligible purchases made directly with Bodied (online or in studio), including services, packages, memberships and the purchase of digital gift vouchers only.

4. Points are earned at a rate of 4 points for every £1 spent, calculated on the final amount paid after any discount has been applied. Points are calculated on each transaction and rounded down to the nearest whole point.

5. Points are only awarded for appointments and purchases that are completed and paid for.

6. Points are not earned on:

   • amounts paid using gift cards, vouchers, account credit, or reward credits/points redemptions;

   • cancellations, no-shows, or refunded transactions (and where a purchase is refunded, any points issued in connection with it will be reversed);

   • purchases made in conjunction with other promotions or discounts, unless Bodied explicitly states otherwise.

7. Redemption and value:

   • Points can be redeemed once you have a minimum of 500 points, which is equal to £5 credit.

   • Points must be redeemed in batches of 500 points only.

   • A maximum of 2,000 points may be redeemed in a single transaction.

   • Points have no cash value and cannot be exchanged for cash.

8.  Unless stated otherwise, points expire 12 months after the date they are earned. Bodied may remove expired points from accounts.

9. Bodied may change, pause, or end the Programme at any time. If the Programme ends, we will provide a reasonable period for members to redeem remaining points before they expire.

10. Bodied is not responsible for any technical malfunctions, interruptions, or errors relating to the Programme that are outside our reasonable control. Where an issue occurs, Bodied will aim to resolve it fairly and promptly.

1. Bodied operates a zero-tolerance policy. We do not provide any sexual services and all appointments are strictly professional bodywork. We reserve the right to immediately cancel/abort appointments if clients are verbally or physically abusive or insist on making our Therapists feel uncomfortable in any way. Anti-social behaviour will be reported to our local Safer Neighbourhoods Team.

2. Bodied also reserves the right to cancel appointments if a client is deemed to be under the influence of drugs or alcohol.

3. Clients are advised to place phones on silent/do not disturb mode to the duration of their treatment. Your appointment takes up a very small amount of your day and it is best to maximise this time with your Therapist.

4. We are under no obligation to allow you to connect to our WiFi, however where we can accommodate, we are happy to assist you in charging your devices. Where we allow you to charge a device, this is for convenience only. Bodied is not responsible for loss or damage to devices while charging unless the loss or damage was caused by Bodied’s negligence or breach of contract.

5. We advise you keep precious personal belongings at home. Bodied is not responsible for loss, theft or damage to personal belongings (including phones, jewellery and other valuables) unless the loss or damage was caused by Bodied’s negligence or breach of contract.

6. To mitigate the spread of all winter viruses and maintain our high standards of hygiene, all clients must adhere to our health and safety protocols whilst in the studio.

7. We ask that the earliest signs of illness, you refer to our cancellation policy and reschedule your appointment accordingly.

1. We welcome feedback both positive and negative. If your experience has been less than satisfactory, please email hello@bodied.co.uk with the full details of your appointment and someone will respond within 48 hours of receipt.